Reporting, understanding a decision, appealing it
What it is
If you see something wrong you can report it; if ERERE removes or limits something of yours, it gives you a written reason and you can appeal. Every notice about you lands in the app's bell, even when push does not arrive.
Why it exists
European digital-services rules ask for three simple things: a way to report, an explanation of every decision, and a way to appeal to a real person. ERERE makes them work, not just declares them.
How it works for you
- Report: Settings › Reports and decisions › "Report a content or profile". Pick the category and say briefly why: we write back the outcome within 7 days.
- Understand: every decision about your content says what was done, under which rule or law, why, and whether an automated system took it.
- Appeal: within 6 months, with "Submit appeal". A person reviews it within 14 days and answers with a reason. If you are right the decision is cancelled.
- If the appeal is rejected: you can turn to an out-of-court dispute settlement body or to a judge.
- Transparency: a public report with numbers only (reports, decisions, how many automated, times), with no person in it.
What you give
The text of the report; addresses and phone numbers are masked automatically. At most 20 reports a day.
What you get
An immediate confirmation, the reasoned outcome, the deadline to appeal and a public contact point for authorities and people.
What you choose
Whether to report, whether to appeal. Nobody reports or appeals for you.
Honest limits
Meeting the deadlines (7 and 14 days) depends on a person watching the queue: if they slip, the Custodian is alerted, but there is no dedicated staff yet. ERERE's legal classification (platform or messaging service) and the out-of-court body to name are for the lawyer to confirm. The public contact point appears only once configured.
Where it stands
In the system and proven by automated tests: report, reasoned decision in a hash chain, appeal with human review, transparency report, deadlines with alarm, inbox. Still to do: the lawyer's review and the contact-point address.